Content Designer - HealthDirect

2019-2022

HealthDirect is Australia’s leading provider of online health information, and was entrusted by the Australian Government to lead the provision of health advice in communications on the COVID-19 pandemic.

My role was as a Content designer with a focus on redesign of site content to provide a better experience for the user. This role involved:

• Content design for various channels, such as our healthdirect and corporate websites and working with UX teams to refine content for applications.

• Redesign of content through analysis, stakeholder consultation and research for a better user experience.

• Production management of content development from ideation to launch with competing development timeline with a team of writers, editors and clinical reviewers. I use Agile methodologies to ensure seamless and timely delivery of content.

• Development of content for voice automation products such as Alexa or Google Home.

• COVID-19 content development, used by the National Coronavirus Helpline and our applications such as the healthdirect restriction checker and the eligibility checker, both of which are primary tools used by the public, in booking and for finding out what they can and can’t do in their state or territory.